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extensions:teemip-request-mgmt [2019/12/13 18:43] – [Revision History] cnaud | extensions:teemip-request-mgmt [2019/12/13 18:52] – [TeemIp Portal] cnaud | ||
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This extension allows Hostmasters to manage tickets that are specific to the IP management world: creation, modification or deletion of IPs, creation, modification or deletion of subnets. | This extension allows Hostmasters to manage tickets that are specific to the IP management world: creation, modification or deletion of IPs, creation, modification or deletion of subnets. | ||
- | Management of IP tickets is done following a workflow that automates the standard tasks associated to IP tickets: selection of an IP within a subnet, selection of a subnet within a subnet block, for instance. Such workflow insures tickets are managed according to a defined process. Only authorized users can manage an IP request and change its status. | + | Management of IP tickets is done following a workflow that automates the standard tasks associated to IP tickets: selection of an IP within a subnet, selection of a subnet within a subnet block, for instance. Such workflow insures |
At any time of the life of the ticket, the support agent can communicate with the customer via a “Public log.” He can also communicate with teams internal to his company through a “Private log”. | At any time of the life of the ticket, the support agent can communicate with the customer via a “Public log.” He can also communicate with teams internal to his company through a “Private log”. | ||
- | When used within TeemIp standalone, users can benefit from the embedded | + | Starting for revision 2.5.1, the extension includes |
===== Limitations ===== | ===== Limitations ===== | ||
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===== TeemIp Portal ===== | ===== TeemIp Portal ===== | ||
- | The IP Request management module | + | The IP Request management module |
- | However, the module is not integrated into iTop standard portal | + | < |
+ | When installed on iTop, the extension provides the IP Portal next to iTop standard portal. | ||
+ | </ |