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extensions:teemip-request-mgmt

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extensions:teemip-request-mgmt [2025/07/02 16:43] – cnaudextensions:teemip-request-mgmt [2025/07/16 09:21] (current) – [Revision History] cnaud
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 ===== Revision History ===== ===== Revision History =====
 ^  Version  ^  Release Date  ^  Status  ^  iTop \\ Min  ^  IPAM for iTop \\ Min  ^  Comments  ^ ^  Version  ^  Release Date  ^  Status  ^  iTop \\ Min  ^  IPAM for iTop \\ Min  ^  Comments  ^
-|  **3.2.0**  |  2025-07-02  |  Supported  |  3.2.0  |  3.2.0  | - Implement iTop Portal new look \\ - Replace legacy CRUD methods by new CRUD events  |+|  **3.2.0**  |  2025-07-02  |  Supported  |  3.2.0  |  3.2.0  | - Add Brazilian translation \\ - Implement iTop Portal new look \\ - Replace legacy CRUD methods by new CRUD events  |
 |  3.1.2  |  2024-08-14  |  Supported  |  3.0.0  |  3.1.0  | - TeemIp / iTop 3.2 and PHP 8.3 compatible version | |  3.1.2  |  2024-08-14  |  Supported  |  3.0.0  |  3.1.0  | - TeemIp / iTop 3.2 and PHP 8.3 compatible version |
 |  3.1.1  |  2023-12-11  |  Obsolete  |  3.0.0  |  3.1.0  | - Add Chinese (simplified) translation | |  3.1.1  |  2023-12-11  |  Obsolete  |  3.0.0  |  3.1.0  | - Add Chinese (simplified) translation |
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 From the Helpdesk menu, click on the “New IP Request” link. User is then asked to select amongst the 6 types of requests: From the Helpdesk menu, click on the “New IP Request” link. User is then asked to select amongst the 6 types of requests:
  
-{{ classcreate_iprequest13x.png ?nolink}}+{{ classcreate_iprequest13x.png?nolink }}
  
 Once selection is done, the creation form is displayed (IPv4 subnet creation, in the example below). Once selection is done, the creation form is displayed (IPv4 subnet creation, in the example below).
  
-{{ classcreate_iprequest23x.png ?nolink}}+{{ classcreate_iprequest23x.png?nolink }}
  
  
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 The **private log** is the preferred way for keeping track of the investigations or operations: copy/paste of command line results, summary of communications with a provider, etc. The **private log** is the preferred way for keeping track of the investigations or operations: copy/paste of command line results, summary of communications with a provider, etc.
- +  
-{{public-privatelog_iprequest3x.png}}+{{ public-privatelog_iprequest3x.png?nolink }}
  
 Each entry in the public or private log is tracked with the name of the user who updated it and when it was done. It cannot be modified nor deleted. Each entry in the public or private log is tracked with the name of the user who updated it and when it was done. It cannot be modified nor deleted.
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 Once an IP request is created, it needs to be assigned to a team and agent before being further processed. For that to happen, select the Assign action in the list of menus available from the details page. Once an IP request is created, it needs to be assigned to a team and agent before being further processed. For that to happen, select the Assign action in the list of menus available from the details page.
  
-{{ details-popup-menu-iprequestotheractions3x.png }}+{{ details-popup-menu-iprequestotheractions3x.png?nolink }}
  
 Then select the Support team you want to assign the ticket to, as well as the agent from this team. Then select the Support team you want to assign the ticket to, as well as the agent from this team.
  
-{{ classassign_iprequest3x.png ?nolink}}+{{ classassign_iprequest3x.png?nolink }}
  
 <note> <note>
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 </note> </note>
  
-{{ classprocess_iprequestipcreation13x.png ?nolink}} +{{ classprocess_iprequestipcreation13x.png?nolink }} 
-{{ classprocess_iprequestipcreation23x.png ?nolink}}+{{ classprocess_iprequestipcreation23x.png?nolink }}
  
 <note> <note>
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 </note> </note>
  
-{{ classprocess_iprequestsubnetcreation.png ?nolink}}+{{ classprocess_iprequestsubnetcreation.png?nolink }}
  
 Once the subnet is selected, pressing the "Process" button will create the subnet in the data base with the attributes set in the request. At the same time, the ticket is put in the Resolved state. Once the subnet is selected, pressing the "Process" button will create the subnet in the data base with the attributes set in the request. At the same time, the ticket is put in the Resolved state.
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 For creation requests, the subnet or the subnet block, where the IP or subnet are supposed to be picked from, need to be eligible for automatic creation. This behaviour is driven buy a parameter named "**Allow automatic subnet creation**" / "**Allow automatic IP creation**" added to the subnet blocks and subnets. Default is "yes". For creation requests, the subnet or the subnet block, where the IP or subnet are supposed to be picked from, need to be eligible for automatic creation. This behaviour is driven buy a parameter named "**Allow automatic subnet creation**" / "**Allow automatic IP creation**" added to the subnet blocks and subnets. Default is "yes".
  
-{{ classdetails_ipv4subnet3x.png ?nolink}}+{{ classdetails_ipv4subnet3x.png?nolink }}
  
-{{ classdetails_ipv6block3x.png ?nolink}}+{{ classdetails_ipv6block3x.png?nolink }}
 ===== IP Request Life Cycle ===== ===== IP Request Life Cycle =====
 All IP requests share the same life cycle. This one is pretty simple and can be summarized as follows: All IP requests share the same life cycle. This one is pretty simple and can be summarized as follows:
  
-{{ lifecycle_iprequest3x.png ?nolink}}+{{ lifecycle_iprequest3x.png?nolink }}
  
  
extensions/teemip-request-mgmt.1751467392.txt.gz · Last modified: by cnaud

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