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extensions:teemip-request-mgmt [2022/09/09 17:20] – [Assigning an IP request to a team and agent] cnaud | extensions:teemip-request-mgmt [2023/10/04 15:14] – [Revision History] cnaud | ||
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- | {{ iprequest.png}} | + | {{ picto_iprequestmanagement.png}} |
| | ||
---- dataentry summary ---- | ---- dataentry summary ---- | ||
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index_hidden | index_hidden | ||
level_hidden | level_hidden | ||
- | version | + | collector_hidden |
- | release_dt | + | version |
- | TeemIp | + | release_dt |
+ | TeemIp | ||
+ | iTop : 3.x | ||
code : teemip-ip-request-mgmt | code : teemip-ip-request-mgmt | ||
+ | localization | ||
state : stable | state : stable | ||
diffusion_hidden | diffusion_hidden | ||
- | product_hidden | + | product_hidden |
module-lists_hidden : | module-lists_hidden : | ||
keyword_tags | keyword_tags | ||
dependencies_s | dependencies_s | ||
- | download_wiki | + | download_wiki |
- | git hub_wiki | + | github_wiki |
+ | php-max | ||
---- | ---- | ||
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===== Revision History ===== | ===== Revision History ===== | ||
- | ^ Version | + | ^ Version |
- | | 3.0.1 | 2022-09-09 | + | | 3.1.0 | 2023-06-21 |
- | | 3.0.0 | 2022-01-10 | + | | 3.0.1 | 2022-09-09 |
- | | 2.7.1 | 2021-04-01 | + | | 3.0.0 | 2022-01-10 |
- | | 2.6.1 | 2020-05-08 | + | | 2.7.1 | 2021-04-01 |
- | | 2.6.0 | 2020-04-14 | + | | 2.6.1 | 2020-05-08 |
- | | 2.5.1 | 2019-12-10 | + | | 2.6.0 | 2020-04-14 |
- | | 2.5.0 | 2019-09-24 | + | | 2.5.1 | 2019-12-10 |
- | | 2.4.0 | 2019-02-09 | + | | 2.5.0 | 2019-09-24 |
- | | 2.3.0 | 2018-08-28 | + | | 2.4.0 | 2019-02-09 |
- | | 2.2.0 | | + | | 2.3.0 | 2018-08-28 |
- | | 2.1.2 | 2017-11-11 | + | | 2.1.2 | 2017-11-11 |
- | | 2.1.1 | 2016-12-19 | + | | 2.1.1 | 2016-12-19 |
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===== Licensing ===== | ===== Licensing ===== | ||
- | The TeemIp Request Management extension is licensed under the terms of the GNU Affero General Public License Version 3 as published by the Free Software Foundation. This gives you legal permission to copy, distribute and/or modify TeemIp under certain conditions. Read the ’license.txt’ file in the TeemIp distribution. TeemIp is provided AS IS with NO WARRANTY OF ANY KIND, INCLUDING THE WARRANTY OF DESIGN, MERCHANTABILITY, | + | The TeemIp Request Management extension is licensed under the terms of the GNU Affero General Public License Version 3 as published by the Free Software Foundation. This gives you legal permission to copy, distribute and/or modify TeemIp |
===== Limitations ===== | ===== Limitations ===== | ||
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The **private log** is the preferred way for keeping track of the investigations or operations: copy/paste of command line results, summary of communications with a provider, etc. | The **private log** is the preferred way for keeping track of the investigations or operations: copy/paste of command line results, summary of communications with a provider, etc. | ||
- | {{public-privatelog_iprequest.png}} | + | {{public-privatelog_iprequest3x.png}} |
Each entry in the public or private log is tracked with the name of the user who updated it and when it was done. It cannot be modified nor deleted. | Each entry in the public or private log is tracked with the name of the user who updated it and when it was done. It cannot be modified nor deleted. | ||
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===== Assigning an IP request to a team and agent ===== | ===== Assigning an IP request to a team and agent ===== | ||
- | Once an IP request is created, it needs to be assigned to a team and agent before being further processed. For that to happen, select the Assign action in the “Other Actions” menu available from the details page. | + | Once an IP request is created, it needs to be assigned to a team and agent before being further processed. For that to happen, select the Assign action in the list of menus available from the details page. |
{{ details-popup-menu-iprequestotheractions3x.png }} | {{ details-popup-menu-iprequestotheractions3x.png }} | ||
- | Then select the Support team you want to assign the ticket to as well as the agent from this team. | + | Then select the Support team you want to assign the ticket to, as well as the agent from this team. |
{{ classassign_iprequest3x.png }} | {{ classassign_iprequest3x.png }} | ||
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</ | </ | ||
- | {{ classprocess_iprequestipcreation.PNG }} | + | {{ classprocess_iprequestipcreation13x.png }} |
+ | {{ classprocess_iprequestipcreation23x.png | ||
< | < | ||
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</ | </ | ||
- | {{ classprocess_iprequestsubnetcreation.PNG }} | + | {{ classprocess_iprequestsubnetcreation.png }} |
Once the subnet is selected, pressing the " | Once the subnet is selected, pressing the " |