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extensions:teemip-request-mgmt [2022/09/09 12:26] – cnaud | extensions:teemip-request-mgmt [2023/12/11 15:21] – [Revision History] cnaud | ||
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- | {{ iprequest.png}} | + | {{ picto_iprequestmanagement.png}} |
| | ||
---- dataentry summary ---- | ---- dataentry summary ---- | ||
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index_hidden | index_hidden | ||
level_hidden | level_hidden | ||
- | version | + | collector_hidden |
- | release_dt | + | version |
- | TeemIp | + | release_dt |
+ | TeemIp | ||
+ | iTop : 3.x | ||
code : teemip-ip-request-mgmt | code : teemip-ip-request-mgmt | ||
+ | localization | ||
state : stable | state : stable | ||
diffusion_hidden | diffusion_hidden | ||
- | product_hidden | + | product_hidden |
module-lists_hidden : | module-lists_hidden : | ||
keyword_tags | keyword_tags | ||
dependencies_s | dependencies_s | ||
- | download_wiki | + | download_wiki |
- | git hub_wiki | + | github_wiki |
+ | php-max | ||
---- | ---- | ||
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===== Revision History ===== | ===== Revision History ===== | ||
- | ^ Version | + | ^ Version |
- | | 3.0.1 | 2022-09-09 | + | | **3.1.1** |
- | | 3.0.0 | 2022-01-10 | + | | 3.1.0 | 2023-06-21 |
- | | 2.7.1 | 2021-04-01 | + | | 3.0.1 | 2022-09-09 |
- | | 2.6.1 | 2020-05-08 | + | | 3.0.0 | 2022-01-10 |
- | | 2.6.0 | 2020-04-14 | + | | 2.7.1 | 2021-04-01 |
- | | 2.5.1 | 2019-12-10 | + | | 2.6.1 | 2020-05-08 |
- | | 2.5.0 | 2019-09-24 | + | | 2.6.0 | 2020-04-14 |
- | | 2.4.0 | 2019-02-09 | + | | 2.5.1 | 2019-12-10 |
- | | 2.3.0 | 2018-08-28 | + | | 2.5.0 | 2019-09-24 |
- | | 2.2.0 | | + | | 2.4.0 | 2019-02-09 |
- | | 2.1.2 | 2017-11-11 | + | | 2.3.0 | 2018-08-28 |
- | | 2.1.1 | 2016-12-19 | + | | 2.1.2 | 2017-11-11 |
+ | | 2.1.1 | 2016-12-19 | ||
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===== Licensing ===== | ===== Licensing ===== | ||
- | The TeemIp Request Management extension is licensed under the terms of the GNU Affero General Public License Version 3 as published by the Free Software Foundation. This gives you legal permission to copy, distribute and/or modify TeemIp under certain conditions. Read the ’license.txt’ file in the TeemIp distribution. TeemIp is provided AS IS with NO WARRANTY OF ANY KIND, INCLUDING THE WARRANTY OF DESIGN, MERCHANTABILITY, | + | The TeemIp Request Management extension is licensed under the terms of the GNU Affero General Public License Version 3 as published by the Free Software Foundation. This gives you legal permission to copy, distribute and/or modify TeemIp |
===== Limitations ===== | ===== Limitations ===== | ||
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The **private log** is the preferred way for keeping track of the investigations or operations: copy/paste of command line results, summary of communications with a provider, etc. | The **private log** is the preferred way for keeping track of the investigations or operations: copy/paste of command line results, summary of communications with a provider, etc. | ||
- | {{public-privatelog_iprequest.png}} | + | {{public-privatelog_iprequest3x.png}} |
Each entry in the public or private log is tracked with the name of the user who updated it and when it was done. It cannot be modified nor deleted. | Each entry in the public or private log is tracked with the name of the user who updated it and when it was done. It cannot be modified nor deleted. | ||
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===== Assigning an IP request to a team and agent ===== | ===== Assigning an IP request to a team and agent ===== | ||
- | Once an IP request is created, it needs to be assigned to a team and agent before being further processed. For that to happen, select the Assign action in the “Other Actions” menu available from the details page. | + | Once an IP request is created, it needs to be assigned to a team and agent before being further processed. For that to happen, select the Assign action in the list of menus available from the details page. |
- | {{ details-popup-menu-iprequestotheractions.png }} | + | {{ details-popup-menu-iprequestotheractions3x.png }} |
- | Then select the Support team you want to assign the ticket to as well as the agent from this team. | + | Then select the Support team you want to assign the ticket to, as well as the agent from this team. |
- | {{ classassign_iprequest.png }} | + | {{ classassign_iprequest3x.png }} |
< | < | ||
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</ | </ | ||
- | {{ classprocess_iprequestipcreation.PNG }} | + | {{ classprocess_iprequestipcreation13x.png }} |
+ | {{ classprocess_iprequestipcreation23x.png | ||
< | < | ||
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</ | </ | ||
- | {{ classprocess_iprequestsubnetcreation.PNG }} | + | {{ classprocess_iprequestsubnetcreation.png }} |
Once the subnet is selected, pressing the " | Once the subnet is selected, pressing the " | ||
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For creation requests, the subnet or the subnet block, where the IP or subnet are supposed to be picked from, need to be eligible for automatic creation. This behaviour is driven buy a parameter named " | For creation requests, the subnet or the subnet block, where the IP or subnet are supposed to be picked from, need to be eligible for automatic creation. This behaviour is driven buy a parameter named " | ||
- | {{ classdetails_ipv4subnet.png }} | + | {{ classdetails_ipv4subnet3x.png }} |
{{ classdetails_ipv6block3x.png }} | {{ classdetails_ipv6block3x.png }} |