extensions:teemip-request-mgmt
Differences
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| Both sides previous revisionPrevious revisionNext revision | Previous revisionNext revisionBoth sides next revision | ||
| extensions:teemip-request-mgmt [2019/12/13 18:52] – [TeemIp Portal] cnaud | extensions:teemip-request-mgmt [2021/03/23 18:19] – [Features] cnaud | ||
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| - | ====== IP Request Management ====== | + | {{ classicon_iprequest.png}} |
| ---- dataentry summary ---- | ---- dataentry summary ---- | ||
| name : IP request management | name : IP request management | ||
| - | description_wiki | + | description_wiki |
| index_hidden | index_hidden | ||
| level_hidden | level_hidden | ||
| - | version | + | version |
| - | release_dt | + | release_dt |
| - | TeemIp | + | TeemIp |
| code : teemip-ip-request-mgmt | code : teemip-ip-request-mgmt | ||
| state : stable | state : stable | ||
| Line 15: | Line 15: | ||
| keyword_tags | keyword_tags | ||
| dependencies_s | dependencies_s | ||
| - | download_url | + | download_wiki |
| + | git hub_wiki | ||
| ---- | ---- | ||
| - | TeemIp' | ||
| + | |||
| + | |||
| + | |||
| + | |||
| + | |||
| + | |||
| + | TeemIp' | ||
| < | < | ||
| This module is embedded by default in TeemIp standalone. It can be deployed as an extension with TeemIp as a module. | This module is embedded by default in TeemIp standalone. It can be deployed as an extension with TeemIp as a module. | ||
| Line 28: | Line 35: | ||
| ===== Revision History ===== | ===== Revision History ===== | ||
| ^ Version | ^ Version | ||
| + | | 2.7.1 | 2021-04-01 | ||
| + | | 2.6.1 | 2020-05-08 | ||
| + | | 2.6.0 | 2020-04-14 | ||
| | 2.5.1 | 2019-12-10 | | 2.5.1 | 2019-12-10 | ||
| | 2.5.0 | 2019-09-24 | | 2.5.0 | 2019-09-24 | ||
| Line 39: | Line 49: | ||
| ===== Features ===== | ===== Features ===== | ||
| - | This extension allows Hostmasters to manage tickets that are specific to the IP management world: creation, modification or deletion | + | This extension allows Hostmasters to manage tickets that are specific to the IP management world: creation, modification or release |
| - | Management of IP tickets is done following a workflow that automates the standard tasks associated to IP tickets: selection of an IP within a subnet, selection of a subnet within a subnet block, for instance. Such workflow insures that tickets are managed according to a defined process. Only authorized users can manage an IP request and change its status. | + | Management of IP tickets is done following a workflow that automates the standard tasks associated to IP tickets: selection of an IP within a subnet, selection of a subnet within a subnet block, for instance. Such workflow insures that tickets are managed according to a defined process. Only authorized users can manage an IP request and change its status. Full automation is also available to the end users who have the correct profile and for subnet blocks or subnets that allow such comprehensive automation. |
| At any time of the life of the ticket, the support agent can communicate with the customer via a “Public log.” He can also communicate with teams internal to his company through a “Private log”. | At any time of the life of the ticket, the support agent can communicate with the customer via a “Public log.” He can also communicate with teams internal to his company through a “Private log”. | ||
| - | Starting for revision 2.5.1, the extension includes | + | TeemIp |
| + | |||
| + | ===== Licensing ===== | ||
| + | The TeemIp Request Management extension is licensed under the terms of the GNU Affero General Public License Version 3 as published by the Free Software Foundation. This gives you legal permission to copy, distribute and/or modify TeemIp under certain conditions. Read the ’license.txt’ file in the TeemIp distribution. TeemIp is provided AS IS with NO WARRANTY OF ANY KIND, INCLUDING THE WARRANTY OF DESIGN, MERCHANTABILITY, | ||
| ===== Limitations ===== | ===== Limitations ===== | ||
| Line 61: | Line 75: | ||
| When adding the module on an iTop application, | When adding the module on an iTop application, | ||
| - | * For iTop 2.4.0 and higher, use the new [[https://wiki.openitop.org/doku.php? | + | * For iTop 2.4.0 and higher, use the new [[https://www.itophub.io/wiki/page? |
| - | * For iTop versions older than 2.3.x, use the [[https://wiki.openitop.org/doku.php? | + | * For iTop versions older than 2.3.x, use the [[https://www.itophub.io/wiki/page? |
| ===== Configuration ===== | ===== Configuration ===== | ||
extensions/teemip-request-mgmt.txt · Last modified: 2024/04/04 14:45 by cnaud